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FAQs

WHAT CUSTOMS, DUTIES AND TAXES WILL I HAVE TO PAY?

The final price at checkout includes any applicable taxes/customs and duties to guarantee no additional charges on delivery. All orders ship to destinations on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final purchase price. This means you know exactly what the total price will be for your purchase and the shipment clears customs more quickly. Troubadour orders ship from either the US or UK.

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CAN AN ORDER BE SENT TO MULTIPLE ADDRESSES?

Unfortunately, at this time, Troubadour can only ship to one address per order. If your order contains items that need to be sent to more than one location, you will need to place a separate order for each address.

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IS MY PACKAGE INSURED DURING SHIPPING?

All goods are insured against theft and accidental damage whilst in transit from Troubadour to their final shipping address. Once an item is delivered and signed for, it is no longer covered by insurance. If for some reason a box arrives damaged, we recommend you either refuse delivery or make a note when signing that you’re accepting a damaged box.

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DO I NEED TO SIGN FOR MY ORDER WHEN IT ARRIVES?

Yes. Troubadour requires proof of delivery on all orders given the high value of our products.

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CAN I CHANGE MY SHIPPING ADDRESS AFTER I PLACE MY ORDER?

No. Once an order is processed we are unable to redirect it to a different address.

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IS IT POSSIBLE TO ADD ITEMS TO AN EXISTING ORDER?

This depends on whether your order has already been processed and shipped. If you wish to add to an existing order and are unsure whether it has shipped.

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HOW WILL I KNOW TROUBADOUR HAS RECEIVED MY ORDER AND CHARGED MY CARD?

We immediately send an email to the address you provide confirming the details of the order once it is placed.

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HOW DO I TRACK MY PACKAGE?

When your order is dispatched we’ll send you an email confirming shipping details and tracking number.

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WHAT IS THE TROUBADOUR GUARANTEE?

Every Troubadour product comes with a five-year guarantee against any manufacturing fault. Our commitment to exceptional quality and craftsmanship extends to our guarantee and repair service. If you need to return your product for the repair of a manufacturing fault during the first year after its purchase, we also pay the return shipping costs.

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HOW DO I CHANGE MY PAYMENT CURRENCY?

To change currency, simply click the “Currency” icon and choose from the list.

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DO I NEED TO SET UP AN ACCOUNT TO ORDER A TROUBADOUR PRODUCT?

No, an account is not required. However, if you create a Troubadour account you can save your address and card details for a secure, seamless shopping experience. You’ll also be the first to know about new product offerings if you opt to be notified about them.

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IS MY PERSONAL INFORMATION KEPT PRIVATE AND CONFIDENTIAL?

Yes. We promise to never rent or sell your personal information. It is used solely for your Troubadour shopping needs, nothing more!

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Neo Backpack
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